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Once you've accepted the terms and conditions, the apps will be reloaded and this could get the app back. This will revert your TV to how it was when you first took it out of the box, with the exception of your wi-fi, so you won't need to put in your details again. Try a full reset If that doesn't work, try a full reset.On some Samsungs the 'Reset Smart Hub' option is in the 'Self Diagnosis' menu.

You'll now need to enter your TV's Pin, which will be 0000 if you haven't changed it. Press the 'Menu' key on your remote then navigate to 'Smart Hub' followed by 'Smart Hub Reset' and finally 'Reset Smart Hub'.

Resetting the smart hub in your TV can sometimes bring apps back from the ether.

But in some cases, a few simple steps could see your favourite streaming apps safely back on your smart TV menu. What do TV manufacturers advise when apps go AWOL?Ī missing app is often beyond your control, and getting it back can be a waiting game. Not sure if your TV's smart? Learn more about what's special about these TVs and see our pick of the best models in our guide on what is smart TV. Check our TV reviews to see which of the popular streaming and catch-up apps each model supports. Read on for these troubleshooting tips and our advice if they don't work.īear in mind that buying a smart TV doesn't guarantee you'll be able to get every app in the first place. We asked manufacturers for their advice on what do if you've lost access to any apps. Most only lost access for a short period of time, but whether you can't use your favourite apps for an hour or a month it's still frustrating.

In a survey of 2,050 people we found that, of the 57% who owned a smart TV, 22% had lost access to one or more apps, on average. The apps can be gone for days, weeks or months, and sometimes they never return.

The convenience of having live TV and catch-up services on one device with one remote is undeniable, but for years we've received reports of popular apps vanishing from people's TVs. That means they can access a range of catch-up and streaming apps, including Amazon Prime Video, BBC iPlayer, ITV Hub, Netflix and YouTube. Almost all the TVs from leading TV manufacturers LG, Panasonic, Samsung and Sony are smart.